ACTIVATION. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. It may not have been connected through at the exchange. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. It is now the 22/03 and I still cant activate it. They have no clue about my order until I called them on 15/06. If you like a post, or want to say thanks for a. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. Broadband Activation Issues. Re: TNT Activation. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. Its now the next morning an. Automatic compensation is available to customers of BT, EE, Hyperoptic, Plusnet, Sky, TalkTalk, Utility Warehouse, Vodafone, Zen Internet, and Virgin Media. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. The BT TV Box Pro is sold as part of a 24 month contract through BT. - View the status of a broadband of landline fault - Divert calls to another number whilst your line is being repaired - Re-arrange an engineer appointment to fix a landline Back to top Step 2. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. You should receive an email or text from us confirming your activation date. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. You can set up. All our broadband hubs have the latest technology installed to give you the best possible connection. Yes. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. 76 - 02/12/2020. So placed the order on 22nd June. Free activation. Check BT Broadband service status. Press the Power button on the back until all the lights go off and wait for 5 minutes. Calling BT I am only fobbed off with promises of activation dates and openreach appoi. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. I have received my Sky puck and been given an activation date of 29th November 2023. The manual procedure makes it easier to work on your activation process without disturbance, so nighttime is the best. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. Activation most likely Friday but you can check with the FTTP team. 1. The "Activate" button on my Product management page is still live but if. “You can't watch TV at the moment as there is a connectivity problem”. . If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. If same thing happens to me I will just cancel straight away. You might see an "Activate discovery+" at that point. Connect to our 4G mobile network for browsing, streaming and downloading. An activation fee of £20 is required, alongside a postage cost of £9. In that time they have totally made my life a misery. Our broadband keeps dropping out, losing connection. Sim only deals. This will help to keep you safe while browsing online. Not getting broadband speed that BT promised? Problems with BT phone and broadband. 677 Mbit/s. Broadband activation issue. Placed the order online and was told the engineer's visit would be the 14th Jun. Keep track of your bills and usage. Signed up 2 weeks ago and activation was today. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. The status will then change to. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. I've spoken to several advisors and booked an engineer for Friday but it has been impossible. . . 5 days x £5 = £25. Fix broadband problems. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. Thanks, Viki. My activation date was on the 5th of November. However, it's. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. BT Total broadband. I. Stay on the screen with the 6-digit code while you grab your phone or. I am without a landline and broadband for the. Stream eye-opening documentaries, must-see reality, and exclusive Originals. They have no clue about my order until I called them on 15/06. Since then there has been a series of problems including routing errors, cable work. But she decided to move to BT Fibre 1. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. 24 month contract. Transferred to technical team, and prompty cut off. . . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. . So, reading other posts, I am not alone with my recent activation issues. For a reliable signal in every room or £100 money-back guarantee. Go to solution. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. My activation date was the by midnight on the 21st but never happened. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Activation has not worked. We waited but the broa. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. 18 month contract. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. Great. 4. This will help to keep you safe while browsing online. The service starts on the day we activate your BT Total Broadband service. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. ). apps@bt. Attempt to phone BT to report that the line is still not active. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Hi all, I have a new build property. Free P&P and no upfront costs. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. Had an email saying activation date and engineer visit for the 13th July 2016 (today). Annual price changes and terms apply. BT Broadband Talk service terms What we provide. Until today I paid for Sky ADSL2+ broadband for her. and check your landline and broadband usage. I got the 12 month pass offer that I redeemed. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. Check the black cable with the grey connectors on the end is. BT Fibre broadband / Broadband Activation Issues; Options. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. Check if there are any temporary issues that are affecting service near you. The box is around 13cm x 11cm x 2. I called bt again and was promised it would be on by midnight on the 22nd. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. Activation date given 15th December. To take your BT services with you when you move home, please let us know you're moving. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. I thought it’s a straightforward transfer. I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. Once your broadband is up and running, just go to My BT and log in with your My BT details. However, I am curious as to a reason. . . However, there is usually a £9. so there was no issues there… now all there was to do was wait for it to be activated. Browse . You’ll still need to give 2 weeks notice before your moving date. It’s our way of saying thank you. Having issues with your hub? Call us on 0800 800 150. . Once completed, a member of the team will be happy to look into this for you. Reading the posts above, it sounds like many others have had the same problem as me. Hi there, Today is finally the day my new fibre broadband is being activated, I have put up with a crappy 1mb-3mb connection for two years and today is the day the upgrade is happening. Buy this deal See all BT deals. If you’ve got one of these, try these checks. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. BT have already switched off my broadband. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. 16th December - Not c. YouView from BT; BT Sport on TV, Online player or App;. . Edit - No issues listed on the service status page. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. It's time. My phone line activated as expected, but not the broadband. @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Find out what the lights mean on your BT Business hub. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. Not able to tell me what the issue is or when it will be fixed. Sadly, so far I have contacted your broadband telephone agents on a daily basis, however that has so far been a waste of my time as Vodafone seem unable to contact openreach to sort problems, other than using their "system". I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. You can also watch Prime Video on thousands of eligible devices, such as. He gives me a rout. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Business; Find a store Network Status Checker Mobile Mobile PhonesThe contractor, Openreach, which manages the broadband network on behalf of telecoms companies such as Sky, BT and TalkTalk, often faces capacity and wiring problems, or needs to get permission to. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. I am going through the usual problems with Openreach and activating my broadband. I was recently told that fibre is now available in my area. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. Done all the recommended steps as they say the problem is. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Annual price changes and terms apply. Great-value deals on unlimited broadband. Ok, ofcourse no broadband next day call " sorry our system shows Yo. Home phone including Digital Voice; BT Mobile; Email. More options. £100 BT Reward Card 171123. . . 900 Mbps Upload + Download. 5cm in size. You can easily connect the hub yourself. According. If not, select the Manage button for TV and Sport (if you see it). 5m ethernet cable we’ll send out with your box. BT Broadband customers get at least two free licences and can. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. Broadband service has been satisfactory since my connection on 17 Aug. More options. Have. It doesn't mean there's anything wrong with your broadband. Enter postcode to see availability. Options. Track my order >. If this isn't the case the first thing to try is restarting your hub. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Get support for BT Broadband, Mobile, Landline, and TV with our knowledge base, or contact us directly via our live web chat or customer service line. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. 99 for a new landline, but it’s free if you already have one. 3. There are also a range of technical support services available on. They have no clue about my order until I called them on 15/06. Improve your internet connection, whether it’s slow or you can’t connect. com & Community; Broadband. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. Until today I paid for Sky ADSL2+ broadband for her. Scam Alert! NHS Text about the COVID vaccine - 06/01/2021. If you fail to activate your card within this period, the card will be cancelled, and you will not be able to access the funds. Sorry to hear you're still experiencing issues with your broadband setup. Since then, I have spoken to BT on several occasions regarding the delay. My broadband and phone was supposed to activate 4th April. Hi all, I have a new build property. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. to dept. Your options. However, it's. Had 4 people from Sky say the same response: "wow this is really unusual". We’ll do what we can to help. You have had too many unsuccessful attempts to login. Changing your activation or start date. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not BT contacted Sky with the migration request. My original order was cancelled for no reason. Pause and rewind live shows on our most advanced personal video recorder yet. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. . Missed engineer appointments - multiple times. . BT TV is only available to broadband. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. On hold for more then an hour. We’ve spent hours on the phone and ea. Only on EE. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. . Since then there has been a series of problems including routing errors, cable work. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. BT are supposed to activate my home broadband on 15/06 . This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. broadband activation has been delayed for 2 weeks. My activation date was the by midnight on the 21st but never happened. On 17/06 BT support team told me that there is a glitch in the orde. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. Activation of Broadband confirmed, but no broadband service and told to wait three days. Step 1. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Quality of ServiceFirst of all apologies for the long post but here goes. BT Sport app. “You're not connected to a Sky Q box right now. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. On 4th October I ordered FTTC from BT as our cabinet had just received a fibre connection and Talk talk were not offering it. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Vodafone is terrible at communicating updates to the customer. Still not activated. Is disgusting! Im going through the same thing right now. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. Just signed up to Infinity coming over from Sky regular Broadband. 0 Ratings. You should receive an email or text from us when it’s activated. We’ll tell you how we’ll activate. We ordered the BT infinity 1 package. To check your mobile signal status, use the EE coverage and network checker. Received my router but am not to plug in until text message. Still no help; Options. With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. With fibre all the way to your home, no copper cables. . You do not need to leave it plugged in all of the time, but just keep it for fault finding, as it could. I emailed BT on 3/8 to which I received an auto response giving a ref number,which I replied to on 4/8 and have not heard anything from them since. I have been with BT for less than 1 month. Hi all, I am posting here as my last resort. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. 1. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. although I was given a date of 4th May as my new activation date, I am still. If that fails, feel free to email me at tv. #1. A master socket is the main socket for the phone line in your home, not an extension socket. Last Thursday my mobile phone rang and it was a BT engineer who wan. and manage your personal details and how you pay. Thank you for any help. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. Hi, I’m hoping someone might be able to help or shed some light on my problem. I spoke to. I don’t have internet still. In most cases we can switch on your broadband without you needing to be home. com and include your BT ID and BT account number in the email. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. Downdetector only reports an incident when the number of problem reports is significantly higher than the. . Activation date was set for 7th of October. LouiseHere are some answers to help you. . Hello I'm sorry to hear you have cancelled your order. . Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. Ask the BT Community. com & Community; Broadband. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. Landline; BT Mobile; Email. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. I am currently in the process of switching from BT to Sky. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. There are apparently issues for sky subscribers also. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. Follow our simple step-by-step instructions to get your problem sorted. Hi , I am so sorry for the delay in getting your services activated. . The smart hub arrived. Came online to check my bt account to see what it was saying and. What is more likely is that EE had their own broadband equipment in the exchange, and this need. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. BT. 15th December old BT broadband line disconnected. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Ensure that your BT Business Broadband service activation date has passed. I ordered BT fibre broadband to my new address on 5/7/23. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Hi Please speak to our Live Chat broadband team, they can look into this for you. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. 20-02-2023 04:51 PM. Hi Sorry to hear that there's been issues with your broadband installation. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. Activation day. I've read complaints regarding BT broadband activation dating back to 2010, so it's. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. New 24-month BT Broadband contract required. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. The Lounge; BT. TalkTalk and BT line problems, no help from either. performance and network issues,. Since then and currently speed has reduced to c 11Mbps. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. The Openreach database is primarily attatched to a phone number, that is their USO. 1. Manage your account Download the My BT app to check your bill, test your speeds and activate your internet security products. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. g. Connect to your BT broadband hub over wi-fi or use the 1. com & Community; Broadband. I've just got of the phone to customer support having been told that there was a 'problem. BT add on. Some providers also offer a longer cooling-off period. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. omg it is happening to me to!! So, at first I wanted to use Virgin Media because it's the only broadband using co-axial cable (stable connection). BT outages reported in the last 24 hours. Activation delay. My engineer visit and activation date was scheduled for 26/7/23. Bills & Packages. 31-08-2021 1:10 PM.